Hills Grammar is committed to providing a safe and effective response to those who wish to express dissatisfaction to, or about, the School. Complaints and compliments are best viewed as an opportunity:
• for organisational improvement
• for improved outcomes
• to build better relationships with, and between, key stakeholders.
Hills Grammar expects staff at all levels of the School to be committed to fair, effective and efficient complaint resolution.
The School acts in accordance with the Complaint Resolution Policy (click here to access the full policy document).
To Whom Do I Complain?
The Principal has an open door policy and all members of the Hills Grammar and wider communities are able to make an appointment to see her by making contact on 96542111 or via principal@hillsgrammar.nsw.edu.au
If unsure of who to contact in regard to a complaint contact, in the first instance, should be made with the relevant Head of School (ECEC, Junior, Senior) to seek guidance and assess where to lodge the initial complaint:
- Early Childhood Education Centre – hg.ecec@hillsgrammar.nsw.edu.au
- Junior School (Kindergarten to Year 6 ) – hg.juniorschool@hillsgrammar.nsw.edu.au
- Senior School (Years 7 to 12) – hg.seniorschool@hillsgrammar.nsw.edu.au
In most cases, and it is ideal, expressions of dissatisfaction should be raised and resolved at the first point of contact / the source of the concern. That is:
|
Nature of Complaint |
Hills Grammar Contact |
|
Class Issue (academic, wellbeing, co-curricular, behaviour) |
Class Teacher Pre K to 12 House Mentor Years 7 to 11 Year 12 Mentor |
|
Teaching and Learning (academic program, curriculum, assessment, reporting) |
Director of Learning & Teaching Pre K to 12 |
|
Student Wellbeing (mental health, peer relations, health and wellbeing) |
Nominated Supervisor ECEC Head of Junior School Head of Senior School |
|
Co-curricular (sport, music, creative and spoken arts, outdoor education, student leadership, STEM) |
Director of Co-curricular Programs Pre K to 12 |
Other Complaints
|
Nature of Complaint |
Hills Grammar Contact |
|
Escalation of Complaint |
Early Childhood Education Centre Junior School (Kindergarten to Year 6 ) Senior School (Years 7 to 12) |
|
Complaint Resolution Process |
Principal |
|
Hills Grammar Staff |
Principal |
|
Reportable Conduct • any sexual offence or sexual misconduct committed against, with or in the presence of a child - including a child pornography offence • any assault, ill-treatment or neglect of a child • any behaviour that causes psychological harm to a child – even if the child consented to the behaviour. For more information https://www.ombo.nsw.gov.au/what-we-do/our-work/employment-related-child-protection/reportable-allegations-and-convictions |
Principal |
|
National Redress Scheme Direct Personal Response |
Principal principal@hillsgrammar.nsw.edu.au |
Stakeholders are free to lodge a complaint with whomever they wish within Hills Grammar. It is the responsibility of Hills Grammar staff to listen and assess the nature of the complaint before determining where the complaint is to be officially lodged, received and/or escalated. All complaints will be recorded in accordance with the Complaints Resolution Policy.
How Do I Complain?
Community members (internal and external) are able and welcome to raise their concerns or lodge a complaint when it arises in one of the following ways:
- Appointment
- Phone
- Online form
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